VIE PRIVEE ET COOKIES
PRIVACY POLICY
The processing of personal data collected on the website is carried out under the responsibility of CLUBPARFUM (hereinafter referred to as "Club Parfum"), a simplified joint-stock company (SAS) with a capital of 203,625.00 Euros, whose registered office is at 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France, registered with the Grasse Trade and Companies Register under number 423 517 036 00079 and whose VAT identification number is FR 15 423 517 0361.
Respecting the privacy of visitors and customers of its website is essential for CLUB PARFUM. This privacy policy describes how CLUB PARFUM collects, stores, and uses personal data about you when you browse or shop on its website. It also informs you of the rights you have to control the use of this data.
The collection and processing of your personal data are subject to the provisions of the "Informatique et Libertés" law of January 6, 1978, as amended by the law of August 6, 2004, and have been declared to the National Commission for Information Technology and Civil Liberties (CNIL).
If you have any questions regarding the protection of your personal data by CLUB PARFUM, you can write to the customer service at: info@clubparfum.fr
1. COLLECTION OF YOUR PERSONAL DATA BY CLUB PARFUM
CLUB PARFUM collects personal data when you visit the website, create a customer profile and/or place product orders, participate in competitions, etc.
The personal data collected by CLUB PARFUM are as follows:
- Identity data: last name, first name, postal address, email address, landline and mobile phone number, date of birth, and gender.
- Payment data: credit card number, credit card expiry date.
- Transaction data such as transaction number, details of the purchase made.
- Data relating to the follow-up of the commercial relationship: request for commercial documentation, request for a trial, products purchased, quantity, amount, frequency of purchases, delivery address, purchase history, product returns, origin of the sale (vendor, advisor, etc.), correspondence with the customer for after-sales service, exchanges, and comments from customers and prospects.
- Invoice payment data: payment methods, discounts granted, refunds.
- Data relating to the selection of persons for loyalty, prospecting, survey, product testing, and promotional activities.
- Data relating to the organization and processing of competitions, lotteries, and any promotional operations such as the date of participation, responses to competitions, and the nature of the prizes offered.
- Data relating to the contributions of individuals who leave reviews on products, services, or content, including the pseudonym.
2. METHODS OF COLLECTING AND STORING PERSONAL DATA
The information that must be provided to place an order is identified online by a red asterisk.
Personal data collected from prospects will not be retained for more than 3 years from the date of collection or the last contact from the prospect.
Personal data collected from customers will not be retained for more than 3 years after the end of the business relationship (last order) with the customer, subject to CLUB PARFUM's obligation and right to retain this data to comply with its legal obligation to archive certain documents (such as invoices) and to establish proof of a right or contract.
Regarding credit card data, CLUB PARFUM does not automatically record customers' credit card information. It is therefore deleted once the order is completed.
3. USE OF PERSONAL DATA BY CLUB PARFUM
CLUB PARFUM collects your personal data for the purpose of:
- Managing orders and deliveries.
- Managing invoices, payments, and accounting.
- Managing after-sales service, complaints, satisfaction surveys, and customer reviews of products and services.
- Sending newsletters about products and promotional offers.
- Carrying out commercial prospecting operations, including technical operations on the customer file, selecting individuals in the file, and conducting prospecting operations.
- Developing commercial statistics.
- Organizing competitions, lotteries, and promotional operations.
- Managing requests for access, rectification, modification, and opposition regarding personal data.
- Managing disputes.
4. DATA TRANSFER
CLUB PARFUM does not sell your data to third-party companies. However, the information collected may be communicated to CLUB PARFUM group companies or to third parties linked to CLUB PARFUM by contract for the execution of subcontracted tasks necessary for the management of your account, orders and payments, deliveries, or after-sales service (company responsible for delivering the ordered products, bank, subcontractors, etc.). No data will be transmitted to an entity located in a non-EU member state.
5. YOUR RIGHTS
- You have the right to access and rectify your personal data. To exercise this right, you can:
- Visit your customer account to access and modify your personal data.
- Contact our customer service by phone at +33 (0)4 92 42 30 70, by email (info@clubparfum.fr), or by mail: Service Client CLUB PARFUM, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, France.
- You can object free of charge to your data being used for commercial prospecting purposes by CLUB PARFUM.
To exercise this right:
- You can click on the link provided for this purpose, present in each newsletter and each commercial offer sent by email.
- You can contact our customer service by phone at +33 (0)4 92 42 30 70, by email (info@clubparfum.fr), or by mail: Service Client CLUB PARFUM, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France.
- You also have the right to object to the processing of all your personal data, including those essential for processing your order. To do this, you can delete your account. This deletion will result in the removal of your personal data. Once the deletion is taken into account, you will no longer be able to place orders on our site.
To exercise this right:
- You can contact our customer service by phone at +33 (0)4 92 42 30 70, by email (info@clubparfum.fr), or by mail: Service Client CLUB PARFUM, 15, allée des Arômes - Parc d’Activités des Hauts de Grasse, 06530 Saint-Cézaire-sur-Siagne, France.
6. COOKIES
CLUB PARFUM uses "cookies" technology.
Cookies allow:
- to remember information related to a form you filled out on our site (registration or access to your account) or products, services, or information you selected on our site (shopping cart contents, etc.).
- to establish statistics and traffic volumes and use of the various elements composing our site (sections and content visited, paths taken, etc.), allowing us to improve the interest and ergonomics of our services.
- to adapt the presentation of our site to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits to our site, according to the hardware and software for viewing or reading that your terminal includes.
- to implement security measures, for example, when you are asked to log in again to content or a service after a certain period of time.
- to operate audio or video media players so that you can view the desired content on the site.
You can oppose the recording of cookies by configuring your browser to the "cookie management" function. By choosing the "warn before accepting a cookie" option, you will be warned of the arrival of a "cookie" and you can oppose its recording by the browser software.
The retention period of the information collected by the cookies is 6 months.
7. SECURITY
Access to your personal data is limited to only CLUB PARFUM employees whose functions require consultation of this information to provide you with CLUB PARFUM products.
CLUB PARFUM ensures their storage and processing in accordance with the legislation and regulations in force regarding the protection of personal data.
8. MODIFICATION OF THE PRIVACY POLICY
CLUB PARFUM reserves the right to modify its privacy policy based on changes to its website, its activities, legislative developments, or for any other reason. We invite you to regularly consult our website to stay informed. These modifications will not, however, reduce the protection offered to personal data collected in the past, except with the consent of the person concerned.
9. APPLICABLE LAW
This privacy policy is subject to French law.